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A thorough look at how state DOTs use online public involvement (OPINION)

A thorough look at how state DOTs use online public involvement (OPINION)

Talking Transportation
Lloyd Brown
Posted on September 19, 2019

One of the most exciting opportunities offered to government agencies by social media was the potential to increase how well they communicated with the general public. After more than 10 years of Facebook and Twitter, and dozens of other social media channels, the question is worth asking: Are we any better at engaging with the public than we were at the turn of the century?

State departments of transportation, and other state and local transportation agencies have long used social media channels to communicate about road conditions, transit disruptions, weather impacts, project meetings and safety messaging. In fact, we celebrate many of their efforts here at Talking Transportation, highlighting the bold, the funny, the thoughtful and the impacting... FULL ARTICLE

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