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OKC residents rate streets as top concern

OKC residents rate streets as top concern

 Download full survey results.

"...Citizens ranked maintenance of City streets their highest priority for a fourth year in a row.  The flow of traffic and the ease of getting around ranked second and the quality of the City’s public transit system ranked third..."
 

FROM OKC.GOV
(August 18, 2009) - Oklahoma City Council received good news today from the national survey firm, ETC Institute.  Eight out of ten Oklahoma City residents who responded to a citizen satisfaction survey distributed in June think Oklahoma City is not only moving in the right direction but is also a good place to live, raise children and work. 

Seventy-eight percent of those surveyed who had an opinion, indicated they were satisfied with the quality of life in Oklahoma City, a 10 percent increase in satisfaction levels over the 2008 survey.

In the fourth year that Oklahoma City has conducted the citizen survey, residents’ ratings of City services significantly increased in 49 of the 50 areas assessed.  In comparison to cities with a population of more than 250,000, Oklahoma City residents rated City services well above the national average. 

Chris Tatham, president of ETC Institute, presented the results today to the City Council.   

“The City is definitely doing something right in regards to the quality of City services,” Tatham said.  “Oklahoma City is not only getting better at providing services, but exceeding citizen’s expectations.”

Most of the residents surveyed who had an opinion were satisfied with the quality of fire services (92%), quality of ambulance service (84%) and the quality of City water utilities (73%). 

“We are pleased to see such high levels of citizen satisfaction with City services,” City Manager Jim Couch said.  “The significant increases in this year’s survey show we listen to our citizens and work hard to meet their service expectations.”

Citizens ranked maintenance of City streets their highest priority for a fourth year in a row.  The flow of traffic and the ease of getting around ranked second and the quality of the City’s public transit system ranked third. 

Oklahoma City spent $53 million on street improvements last year and plans to spend more this year with the addition of $15 million in economic stimulus funds.

“Citizen surveys not only tell us how citizens feel about City services but the results are invaluable in helping us identify emerging trends and plan where to direct City resources,” said Couch.

Other survey results

  • Seven out of 10 citizens surveyed were satisfied with the overall quality of City services, ranking Oklahoma City 25 percent above the national average.
  •  The quality of customer service provided by City employees ranked 28 percent above the national average.
  • Seven out of 10 residents were satisfied with the quality of police service.
  • Citizen satisfaction with parks services doubled in all areas including the location and maintenance of City parks, City golf course and availability of City recreation centers.

ETC Institute of Olathe, Kansas, conducts the citizen satisfaction survey.  The six-page survey was mailed to a random sample of 3,000 Oklahoma City households. Of those, 1,393 residents responded. 

 

 

 

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