Service Oklahoma touts its Safer Roads, REAL ID milestones

The Newcastle Pacer January 8, 2026

In just a few short years, Service Oklahoma has made significant progress toward the mission it was created to deliver. Program organizers said in 2025, that work translated into faster service, improved access, modernized systems and a stronger focus on the customer experience across driver license and motor vehicle services statewide.

By expanding options, reducing friction and meeting customers where they are, the agency delivered measurable improvements in performance and service consistency across all 77 counties, strengthening public confidence in essential government services.

One of the most visible milestones in 2025 was Oklahoma’s progress toward the federal REAL ID deadline in May. While many states experienced long lines, appointment backlogs and widespread customer frustration as demand surged nationwide, Service Oklahoma expanded access and capacity to meet Oklahomans where they were.

As a result, the state moved from roughly 40% REAL ID compliance at the start of the year to more than 51% by year’s end, all while maintaining consistent wait times and strong customer satisfaction for every Oklahoman who chose to obtain a REAL ID.

“At its core, this year was about listening to Oklahomans and designing services around their needs,” said Diedra O’Neil, Chief Executive of Strategy and Operations. “Our team has shown that government services can be efficient, accessible and customer-focused.

View the full article: NewcastlePacer.com